This Shipping Policy applies only to orders placed on www.kleams.com. If you have ordered our products from another site, their shipping policies will apply instead.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days of receipt. Orders are not shipped on weekends or holidays. Weekend delivery is subject to the policies of the carrier. Products ship from California; delivery time will vary by location. you will receive an email with tracking information once your order has been entered into our shipping system.
It is possible that your shipment may be delayed. If there will be a significant delay in shipment of your order from our warehouse, and if we have a valid email address for you and our communication has not been blocked, you will be notified of the shipping delay.
Shipping rates & delivery estimates
We offer free ground shipping on all orders being sent to street addresses in the USA. Expedited shipping options are offered and displayed at check out if available.
Optional overnight delivery is only available for orders with qualifying delivery addresses within the continental United States. Kleams is not responsible for carrier delivery delays. Delivery services no longer guarantee their performance for any class of service.
Shipment to P.O. boxes or APO/FPO addresses
Kleams delivers to PO boxes and APO/FPO addresses using the US Postal Service.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has entered the shipping system, with your tracking number(s) and a delivery estimate if available. The tracking number is usually active within one business day of shipment advice, but this is not guaranteed.
Damage or Loss during Shipment
Kleams.com is not liable for any products damaged or lost by the carrier during shipping. If you do not receive your order, or you receive it damaged, please contact the shipment carrier or the Kleams Support team for help with filing a claim. If the product arrives damaged, please photograph the damaged package and save all packing material and damaged goods, which may be needed to file a claim.
International Shipping Policy
For shipments to addresses outside of the USA, customer is responsible for payment of any fees, duties, tariffs and/or taxes applied to your order by your country’s customs authorities. Some products may not be available for international shipment.
Return & Refund Policy
See Return & Refund Policy for detailed information about your options and procedures for returning your order.