Frequently Asked Questions

Shipping

Yes! All Kleams order ship ground for free in the USA.

I am sorry, for right now we only ship to the USA. Contact our customer support team if you have any questions: support@kleams.com

Yes. All shipping options will appear in your checkout screen including overnight and 2 day shipping.

Yes. Here is our shipping page for more details.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@kleams.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes. Here is the returns page with more details.

UVi Kase FAQ

Within three minutes, the UVi Kase rapid mode can sterilize up to 99% of virus pathogens and germs on those objects you frequently use. But when you have remote controls, toys and other items that have been touched by multiple hands or if you’re in the middle of a particularly nasty cold and flu season, the deep sanitization mode can give you that extra peace of mind you need. The 15-minute deep clean leaves objects even cleaner and more hygienic, which is critical, especially with the growing risk of COVID-19 and other viruses.

Site research has shown that LED UVC light has the ability to scramble the DNA of coronaviruses, including SARS, so they’re unable to reproduce. In fact, hospitals across the country have long used UV-C germicidal light to decontaminate their facilities, and the technology is spreading to restaurants, subways and buses as well. Because COVID-19 is such a new strain of the virus, research on the UVi Kase’s effectiveness is ongoing, but study outcomes at this point show similar results.

Every item we touch, use or wear is covered with germs, no matter how careful we think we are – viruses can last days on surfaces, and some bacteria can stick around for weeks. With the UVi Kase sterilizing box, you can sanitize almost any object you or your family members use, including smartphones, tablets, utensils, clothing, money, and toothbrushes. It’s even safe enough to use on baby care items, such as pacifiers, toys and bottle nipples.

When cleaning, devices like the UVi Kase, encapsulate and emit low doses of LED UV-C, the light is too weak to penetrate the human skin, but is still strong enough to sterilize viruses on objects. The UVi Kase sanitization process doesn’t start until the lid is shut and the power button is pushed, so you can rest assured your exposure to UV-C light is zero. And once your smartphone, tablet or other item is sanitized, it’s 100% safe to use again.

UVi Beam FAQ

Yes! In a clinical lab trial, the UVi Beam’s high-power ultraviolet LED technology was proven to begin neutralizing E. coli strains within in one second, and was 99.99% effective in killing the bacteria. Additional clinical testing has shown the same results on a variety of microbes and genetic pathogens, including coronaviruses and the seasonal flu. The longer you use the UVi Beamon a surface, the higher the sterilization rate and the lower the spread.

Cite research has shown that LED UV-C light has the ability to scramble the DNA of coronaviruses, including SARS, so they’re unable to reproduce. In fact, hospitals across the country have long used UV-C germicidal light to decontaminate their instruments and facilities, and the technology is spreading to restaurants, subways, airplanes and buses as well. Because COVID-19 is such a new strain of the coronavirus, research on the UVi Beam’s effectiveness is ongoing, but study outcomes at this point show similar results.

The UVi Beam portable UV sanitizer is ideal for smartphones, tablets, computer keyboards, door handles, elevator buttons, light switches, subway and bus poles and straps, escalator handrails, airplane seats, and many other commonly contaminated surfaces. It’s also safe to disinfect items used by babies and kids, including pacifiers, bottles and toys. It is NOT for use on living tissue (skin, animal fur) or clothing while it is being worn, and any other object or surface that may be harmed by UV light.

Direct exposure to UV-C light is dangerous to anyone. The highly directional UVi Beam sanitizer emits a low level of UV-C that is too weak to penetrate the human skin, but is still strong enough to kill microbes and neutralize genetic pathogens on hard surfaces. Used as intended, the UVI Beam allows a safe and effective sanitizing experience with enhanced features that make it safer and more effective, including automatic shut-off. As with any UV light source, the UVi Beam should never be pointed at the skin or eyes and should be kept out of reach of children.

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